| 1.
Is your cabinetry assembled or do I have to put it together? |
|
All of our cabinetry comes fully assembled & ready
to install. You will not have any assembly other than
installing accessory items. For more info on the construction
of our cabinetry see our specification pages. |
|
| 2.
What information do you need to furnish a quote? |
| First,
pick out a doorstyle and stain color you like. Then furnish
us with either a list of cabinetry or a floor plan of
your kitchen. Also we will need your zip code in order
to figure freight. Fax or email us this information along
with your phone number. You will receive a quote on delivered
cabinetry from us in one to three days, depending on the
time we receive it. For more info see our "How To
Order" page. |
|
| 3.
How long will it take to receive my order once it's placed? |
| Our
custom cabinetry is built to order. Our average lead time
is 8-9 weeks. |
|
| 4.
How do you ship the cabinetry? |
| Depending
on your location your cabinetry will arrive via our truck,
a contract hauler, or a common carrier freight line. |
|
| 5.
How will I know when my cabinetry will arrive? |
| We
will call you once your cabinetry is shipped and give
you the name of the carrier who has your shipment, the
phone number of their local terminal in your area, and
the shipment number for your order. You can then call
your local terminal to get an exact day of delivery. |
|
| 6.
What if I receive a damaged cabinet? |
| Damaged
is rare, but it can happen. All of our cabinetry is carefully
packaged for safe shipment. Should you receive a damaged
item, notify us at once. We will send you a replacement
part on a rush order. For more info on this see our "Damaged
Goods Policy" page in the "How To Order"
section. |
|
| 7.
How much will shipping cost? |
| Shipping
will vary depending on your location. As a general rule
freight costs average between 5% and 10% on full kitchen
orders. This is usually offset on out of state orders
by the fact that no sales tax is due. |
| |
| 8.
Can I feel safe making this kind of purchase from
you over the internet? |
| Many
people have concerns about ordering on line. We are members
of The Better Business Bureau's On-Line Program. Click
on any of the BBB icons on our site to view a BBB report
on our company. We suggest you purchase your cabinetry
using a major charge card. Charge cards offer you a great
deal of protection. MasterCard or Visa will stand behind
the consumer in the event of fraud. For more info on this
topic see our "Payment Options" page in the
"How To Order" Section. |
877-963-2050